FAQ

 

Who We are?

SUPASTAR INNOVATIONS is a European based brand that provides an the most innovative products and Award-winning creative team services. We welcome you to become a SUPASTAR of the Future! 

Where can we use the Hologram 3D Display- LED FAN?

You can use in shopping mall, cloth store, restaurant, museum and any other places which need do 3D hologram display.

Can I have a sample order for Hologram 3D Display- LED FAN?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

What are the estimated delivery times on my orders? 

After you have made a purchase, we will contact you shortly to arrange a day and time for delivery. However, items that are not made available from our factory would require additional time.

International Delivery Time Estimates: 4-9 Business Days 

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Warranty & Return Policy

Return Policy to be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. To arrange a return please email info@supastarstore.com with your original order number and reason for the return. We will email you a RMA number and details on where to send the returned item/s. SUPASTAR Innovations will not cover the cost of return shipping.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning an item over 500 Eur, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.

Warranty SUPASTAR Innovations warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. DSeeLabs warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by SUPASTAR Innovations within the Warranty Period, at its option, SUPASTAR Innovations will repair the Product or exchange the Product with a functionally equivalent new product. SUPASTAR Innovations warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes SUPASTAR Innovations property. When a refund is given, the Product becomes SUPASTAR Innovations property.

SUPASTAR Innovations limited warranty applies only to the Product when purchased through an authorized reseller. The warranty does not apply to any non-SUPASTAR Innovations product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-SUPASTAR Innovations product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

 

What is Displays sizes?

Version S42 - 42cm 

Version S50 - 50cm

Version S65 - 65cm

Version S100 - 100cm

What is view angle?

176 degree

 

 viWhat is Display color?

​>16.7 Millions

 

What is stand by power, RMS and voltage?

​Version S42 

Stand by power: 0.1W, Voltage: AC110-240V, RMS: 9W

Version S50 / S65

Input voltage: 12v

Power rating: 18w

Version S100

Input voltage: 24v

Power rating: 50w

 

Using life of the hologram?

>40.000 hours

 

 Outdoor or indoor? and how to install it?

Hologram design for Indoor use. Technology which is the most simple and easy set-up and use.

 

What is working type?

Plug & Play. WI-FI remote control

 

What is packing sizes?

Version S42 - 50x17x13cm

Version S50 - 55x18x15cm  (with acrylic cover 61x61x19cm)

Version S65 -​  with acrylic cover 81x81x20cm

Version S100 - Customized on demand 

 

 What is weight of the hologram?

Version S42 - 1.6 Kg  ( 3.5 pounds )

Version S50 - 3 Kg ( 6.6 pounds) . With acrylic cover 5 Kg ( 11 Pounds )

Version S65 -​  with acrylic cover 10Kg ( 22 Pounds )

Version S100 - Customized on demand 

 

What is the prices?

​Starts at 999 EUR