Shipping policy

SupaStarStore ships worldwide. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting SupaStarStore’s customer service or using the contact form on SupaStarStore’s website within 30 days from receiving the goods (www.supastarstore.com/eu/contacts) , provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods to SupaStarStore.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with SupaStarStore either by email or telephone. If a product has been discontinued SupaStarStore has the right to cancel the purchase and refund the paid amount to the customer. SupaStarStore will notify the customer of a replacement or equivalent products if available. 

Warranty term: 12 months from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If SupaStarStore cannot find any defects described above, the product will be sent back to the customer.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
* Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)

* Failure or damage caused by unjustifiable repair or modification.

* Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake.

* Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating).

* In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten.

* If the warranty is not submitted along with the watch.

* Battery replacement will be charged even during the warranty term.

The case, dial, hands, Hardlex, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.